1. Acceptance of Terms

By accessing or using Lead Forge (“Service”), you agree to be bound by these Terms of Use. If you do not agree, you may not use the Service.

Lead Forge provides AI-powered communication, automation, and lead management tools designed for roofing and service-based businesses.

2. Description of Service

Lead Forge offers tools including but not limited to:

AI-powered call handling (voice agents)

SMS and chat automation

Missed call text-back systems

Lead capture and follow-up automation

Review request and response automation

The Service is intended to help businesses improve lead response speed, communication efficiency, and customer engagement.

3. No Guarantee of Results

While Lead Forge is designed to improve lead handling and conversion processes:

We do not guarantee specific results, including but not limited to:

Increased revenue

Increased booked jobs

Lead conversion rates

Results depend on multiple factors including market conditions, business operations, and customer demand.

4. User Responsibilities

You agree to:

Provide accurate business information

Use the Service in a lawful and ethical manner

Respond to leads and customers appropriately when required

Not use the Service for spam, harassment, or deceptive practices

You are solely responsible for how you use the system and how you engage with your customers.

5. AI Limitations

You acknowledge that:

AI-generated responses may not always be accurate, complete, or appropriate

The system may require monitoring and adjustments

You are responsible for reviewing and managing communications when necessary

Lead Forge is a support tool and does not replace human judgment.

6. Communication Consent & Compliance

You are responsible for complying with all applicable communication laws and regulations, including:

SMS and messaging consent requirements

Local telemarketing and communication laws

Data privacy regulations applicable to your business

Lead Forge is not liable for misuse of messaging or communication features.

7. Usage Limits

Your subscription may include usage limits (e.g., AI voice minutes, messaging volume).

If usage exceeds included limits, additional charges may apply

We reserve the right to adjust limits or pricing with prior notice

8. Fees and Payments

The Service is billed on a recurring monthly basis unless otherwise agreed

Fees are non-refundable unless explicitly stated

Failure to make payment may result in suspension or termination of service

9. Account Access and Security

You are responsible for:

Maintaining the confidentiality of your account credentials

All activity conducted under your account

Lead Forge is not liable for unauthorized access resulting from your failure to secure your account.

10. Service Availability

We strive to provide reliable service, but:

We do not guarantee uninterrupted or error-free operation

Temporary outages, maintenance, or third-party disruptions may occur

11. Third-Party Services

Lead Forge may integrate with third-party platforms (e.g., telephony, messaging providers, CRM systems).

We are not responsible for the performance or availability of third-party services

Use of such services is subject to their respective terms

12. Intellectual Property

All software, systems, and materials provided by Lead Forge remain our property.

You are granted a limited, non-transferable license to use the Service for your business.

You may not:

Copy, modify, or resell the software

Reverse engineer or attempt to extract source code

13. Termination

We reserve the right to suspend or terminate your access if:

You violate these Terms

You misuse the Service

Payments are not made

You may cancel your subscription at any time, subject to your billing terms.

14. Limitation of Liability

To the maximum extent permitted by law:

Lead Forge shall not be liable for:

Lost profits or revenue

Missed business opportunities

Indirect or consequential damages

Your use of the Service is at your own risk.

15. Indemnification

You agree to indemnify and hold harmless Lead Forge from any claims, damages, or liabilities arising from:

Your use of the Service

Your business operations

Your communications with customers

16. Modifications to Terms

We may update these Terms from time to time.

Continued use of the Service after updates constitutes acceptance of the revised Terms.

17. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of your operating jurisdiction, unless otherwise specified.

18. Contact Information

For questions regarding these Terms, please contact:

Lead Forge

Email: [email protected]

Website: https://leadforge.cloud