1. Introduction

Lead Forge (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, website, and AI-powered communication tools.

2. Information We Collect

We may collect the following types of information:

a) Personal Information

Name

Email address

Phone number

Business information

b) Customer Data (on behalf of clients)

When you use our services, we may process data related to your customers, including:

Contact details (name, phone number, email)

Messages and communication history

Inquiry details (e.g., roofing service requests)

c) Usage Data

IP address

Browser type

Device information

Pages visited and interactions

d) Communication Data

SMS messages

Chat conversations

Call recordings or transcripts (if enabled)

3. How We Use Your Information

We use collected information to:

Provide and operate our services

Automate communication (calls, SMS, chat)

Improve lead response and customer engagement

Monitor and improve system performance

Provide customer support

Comply with legal obligations

4. How We Process Data on Your Behalf

Lead Forge acts as a data processor for your business when handling your customer data.

You (the client) are responsible for:

Obtaining proper consent from your customers

Ensuring compliance with applicable laws (e.g., SMS regulations)

We process data only as instructed by you to deliver our services.

5. Sharing of Information

We do not sell personal data.

We may share information with:

Service providers (e.g., hosting, messaging, telephony platforms)

Technology partners required to deliver the service

Legal authorities when required by law

All partners are expected to maintain appropriate data protection standards.

6. Data Retention

We retain data only as long as necessary to:

Provide our services

Fulfill legal or contractual obligations

You may request deletion of your data at any time, subject to legal requirements.

7. Data Security

We implement reasonable security measures to protect your information, including:

Secure servers and infrastructure

Access controls

Encryption where applicable

However, no system is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have rights to:

Access your personal data

Correct inaccurate information

Request deletion of your data

Object to or restrict processing

To exercise these rights, contact us using the details below.

9. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

Improve user experience

Analyze usage patterns

Optimize performance

You can control cookie preferences through your browser settings.

10. Third-Party Services

Our platform may integrate with third-party services (e.g., communication providers, CRM systems).

We are not responsible for the privacy practices of third-party platforms. Their use is governed by their respective privacy policies.

11. AI and Automated Processing

Our services use AI to:

Respond to messages

Handle calls

Automate customer interactions

You acknowledge that:

AI responses may not always be fully accurate

Human review may be required in some cases

12. Children’s Privacy

Our services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

13. International Data Transfers

Your information may be processed and stored in countries outside your jurisdiction.

By using our services, you consent to such transfers, subject to applicable data protection laws.

14. Changes to This Policy

We may update this Privacy Policy from time to time.

Updates will be posted on this page, and continued use of the Service constitutes acceptance of the updated policy.

15. Contact Information

If you have questions about this Privacy Policy, contact:

Lead Forge

Email: [email protected]

Website: https://leadforge.cloud